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CUSTOMER SERVICE REPRESENTATIVE

NEW YORK, NY 10116

Posted: 09/18/2024 Industry: CUSTOMER SERVICE Job Number: 14264 Pay Rate: $50K - $60K ANNUALLY

Job Description

A leading commercial cleaning and janitorial company in Midtown New York City is actively seeking a Customer Service Representative. Ideal candidate will skilled in handling client calls, email and other communications with customers. This position is the entry level position which can lead to a sales role within the company. Seeking a highly motivated individual who will act as the liaison between sales and operations, at times meeting with clients and scheduling walk throughs or inspections. Hours are Monday - Friday 7:00am - 3:30pm. Company offers health insurance, 401(k), and PTO.

Responsibilities:
Communication Daily communication including emails & Phones
Respond to client inquiries whether being via phone or email communications
Take appropriate actions to correct any issues that may arise
Scheduling keeping track of calendar and potential meeting/walk throughs or inspections
Data Entry Cross references from documentation relating to importing procedures
Supportive to office functions whenever necessary No job too big or too small. Team player mentality a must.

Job Requirements

Qualifications:
3+ years of customer service experience experience
Phone and email professional etiquette
Calendar and schedule management experience
Demonstrate the ability to efficiently juggle multiple tasks and prioritize them based on urgency and importance
Uphold the highest standards of professionalism, integrity, and ethical conduct

Meet Your Recruiter

Robert Bikofsky
Full Desk Recruitment Executive

Robert has gained the bulk of his professional experience within the hospitality/hotel management industry since 2008. Industry shifts post-Covid encouraged Robert to transition to the staffing/recruiting industry, joining the RJ-Staffing team in 2022. Along with him, he brought a host of relevant experience to the table, including hourly and salary personnel recruitment, staff supervision, and client experience management. As a Rockland County native, Robert takes pride in helping business and job-seekers in his hometown. When he’s not building relationships with businesses in need of recruiting support, listening carefully to our applicants career goals, or burning the midnight oil to maximize our firm's reach, you can find him rolling putts to sharpen his golf skills, taking names on Xbox live, or spending time with his family and fiancée.

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