Well-established and growing family-owned accessibility industry leader and innovator in the design and manufacturing of quality ramps serving the manufacturing and healthcare sectors by providing newfound freedom to the elderly and handicapped community with the most diverse range of accessibility products in the industry is seeking a qualified Director of Construction Operations. Hours are Monday - Friday 8:00am - 5:00pm, with flexibility required. Salary depends on experience. Company offers 85% company-paid health plan as well as dental, vision, 401(k), life, disability, PTO, travel expenses, laptop, and phone.
Responsibilities:
-Oversight of VA/insurance department operations
-Daily operations of all nationwide installation and service programs
-Recruit, select, train, and retain third-party installers by identifying gaps in the network and relationship-building, including collaborating with the sales and installer agents, cold-calling, relationship development, etc.
-Ensure all installers protect our inventory stored at their locations and provide timely and accurate inventory counts
-Manage the relationship and performance of the network through direct interaction with the service providers and indirect interaction with other departments, including technical service, operations, logistics, and sales
-Provide clear and concise feedback to underperforming network providers and coaches for improvement or use conflict resolution techniques to correct discrepancies
-Oversee all service quality issues through regular interaction, including service provider meetings, reviewing customer satisfaction metrics to ensure quality standards are met, and working with installers to resolve issues as they arise in the field
-Support sales performance by identifying training and talent gaps, developing action plans to mitigate geographical gaps, role playing with employees on behaviors, and providing feedback to management with specific action plans to improve performance
-Manage, obtain, and hold licenses as required on behalf of partners or other commercial requirements
-Ensure all contractors maintain correct insurance coverages and all other required licenses/certifications and conduct background checks
