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PRODUCT DELIVERY COORDINATOR

WESTCHESTER COUNTY, NY

Posted: 12/01/2023 Industry: IT Job Number: 13997 Pay Rate: $60K - $65K ANNUAL SALARY

Job Description

Financial services company that securely stores healthcare payment information, protecting both healthcare practices and patients with today s highest standards for compliance and PCI is in search of a Product Delivery Coordinator who will be responsible for connecting with existing clients to educate, inspire, and secure their move to the company s new and enhanced payment platform. Hours are Monday - Friday 9:00am - 5:00pm. Salary depends on experience. Company offers competitive health, dental, and vision benefits, Guardian Hospital indemnity coverage, life and LTD, 401(k) with up to 3% match, and PTO.

Responsibilities:
-Act as primary liaison between client and company throughout the conversion process
-Handle outbound and inbound phone and email volume from interested clients and facilitate the coordination aspects of the conversion
-Engage in outbound outreach to clients to pull them through the conversion process
-Manage the documentation process around conversions in Salesforce and other internal systems
-Schedule conversions based on calendar availability and merchant needs and closely manage rescheduling pipeline
-Act as a true product expert
-Describe features and benefits of new platform
-Educate clients and answer their questions.
-Work effectively with Conversion Specialists, Conversion Manager, and Conversion Director on special requests, large client handling, and effectively communicate and document requirements to both client and internal teams
-Actively work toward established goals
-Understand how individual contributions affect results
-Work effectively with internal operations teams to ensure conversion success and a positive client conversion experience

Job Requirements

Qualifications:
-Deeply task and results-oriented
-Exceptional customer service skills
-Enjoy working with and helping people
-Possess superior organizational skills
-Ability to multi-task and juggle multiple projects at the same time
-Deeply process-oriented and systematic
-Excel at follow-up and follow-through
-Excellent communicator (written and verbal)
-Responsive and responsible
-Thrive in a high-paced and high-pressure work environment
-Goal-oriented and focused on results
-Experience with Salesforce CRM

Meet Your Recruiter

Nicholas Russo
Full Desk Recruitment Executive

Nick has been working in the staffing/recruiting industry since 2015 and started with RJ-Staffing in 2021. Born, raised, and still residing in Westchester, Nick has an extensive personal and professional network in the NYC-Metro area, which has been an asset to the firm. When he’s not expertly consulting businesses in the NYC-Metro area on best hiring practices, diligently working to land his candidates more rewarding career opportunities, or helping achieve consensus on the daily RJ-Staffing lunch order, you can find him on the golf course, on the dance floor, or spending quality time with his family.

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