Financial services company that securely stores healthcare payment information, protecting both healthcare practices and patients with today s highest standards for compliance and PCI is in search of a Customer Care Coordinator to oversee all post-sale onboarding efforts once a merchant has been activated. The goal is to increase customer retention and to deliver post-sale program value to the merchant throughout the most critical period of their onboarding efforts. Hours are Monday - Friday 9:00am - 5:00pm (on-site). Salary depends on experience. Company offers competitive health, dental, and vision benefits, Guardian Hospital indemnity coverage, life and LTD, 401(k) with up to 3% match, and PTO.
Responsibilities:
-Work on several outbound campaigns and provide the business with valuable feedback on how to improve the overall customer experience
-Make several outbound call efforts to our existing merchant base (welcome calls, at-risk calls, outbound survey response follow-up calls, and technical support follow-up calls)
-Provide assistance with supporting new merchant needs (PCI, OSHA, HIPAA program review, and education/training around healthcare program)
-Create cases for complex situations that require operational support
-Maintain an in-depth knowledge of services, policies, and procedures
-Outbound calling to new and existing customer base to increase customer satisfaction
-Resolve customer concerns in a friendly and tactful manner
-Ensure customer service quality, efficiency, and accuracy for all calls and email communications
