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CUSTOMER CARE COORDINATOR

WESTCHESTER COUNTY, NY

Posted: 08/06/2024 Industry: CUSTOMER SERVICE Job Number: 13964 Pay Rate: $50K - $55K ANNUAL SALARY

Job Description

Financial services company that securely stores healthcare payment information, protecting both healthcare practices and patients with today s highest standards for compliance and PCI is in search of a Customer Care Coordinator to oversee all post-sale onboarding efforts once a merchant has been activated. The goal is to increase customer retention and to deliver post-sale program value to the merchant throughout the most critical period of their onboarding efforts. Hours are Monday - Friday 9:00am - 5:00pm (on-site). Salary depends on experience. Company offers competitive health, dental, and vision benefits, Guardian Hospital indemnity coverage, life and LTD, 401(k) with up to 3% match, and PTO.

Responsibilities:
-Work on several outbound campaigns and provide the business with valuable feedback on how to improve the overall customer experience
-Make several outbound call efforts to our existing merchant base (welcome calls, at-risk calls, outbound survey response follow-up calls, and technical support follow-up calls)
-Provide assistance with supporting new merchant needs (PCI, OSHA, HIPAA program review, and education/training around healthcare program)
-Create cases for complex situations that require operational support
-Maintain an in-depth knowledge of services, policies, and procedures
-Outbound calling to new and existing customer base to increase customer satisfaction
-Resolve customer concerns in a friendly and tactful manner
-Ensure customer service quality, efficiency, and accuracy for all calls and email communications

Job Requirements

Qualifications:
-Bachelor s degree is preferred
-2+ years of experience in customer service
-Prior experience in customer satisfaction or retention-related role is a plus
-Excellent written and verbal communication skills
-Strong PC (Windows, MS Office) and data entry/typing skills
-Ability to multi-task and prioritize in a fast-paced environment
-Experience with Salesforce CRM is a plus
-Ability to stay calm and collected under pressure

Meet Your Recruiter

Nicholas Russo
Full Desk Recruitment Executive

Nick has been working in the staffing/recruiting industry since 2015 and started with RJ-Staffing in 2021. Born, raised, and still residing in Westchester, Nick has an extensive personal and professional network in the NYC-Metro area, which has been an asset to the firm. When he’s not expertly consulting businesses in the NYC-Metro area on best hiring practices, diligently working to land his candidates more rewarding career opportunities, or helping achieve consensus on the daily RJ-Staffing lunch order, you can find him on the golf course, on the dance floor, or spending quality time with his family.

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