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PRODUCT ACTIVATION SPECIALIST

WESTCHESTER COUNTY, NY

Posted: 08/28/2025 Industry: CUSTOMER SERVICE Job Number: 14638 Pay Rate: $65K ANNUALLY

Job Description

Long standing client of ours is leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing is in search of a Product Activation Specialist. This candidate is responsible for owning and handholding new customers as they are handed off from the sales organization. The primary objective is to drive activation of those customers, by managing the relationship to influence engagement within a set timeframe.

Responsibilities:
- Fully manage customer transition throughout the implementation process, until satisfied and activated.
- Will be responsible for customer needs which may include but are not limited to addressing their concerns, re-education of product functionality, answering general questions.
- Sets proper expectations to prepare each client for delivery; actively works to remove customer objections to establish clear and simple next steps and able to hold customers accountable but also able to hold sales organizations accountable.
- Works effectively with Sales, Product Delivery, and Product Adoption to ensure timeliness of activation. Works toward established goals; relentless in the pursuit of those goals.
- Steps in and resolves customer issues or questions that may surface after delivery is completed.
- Works against tight timelines to get every customer activated through persistent follow-up and problem-solving. Understands and exhibits a proper sense of urgency.
- Will address concerns from a sales/benefits and product education perspective as a true product expert.
- Co-authors and revises outreach scripts and procedural playbooks to ensure optimal approach and method on each call.
- Tracks progress of own work. Diligently categorizes customers and provides detailed explanations of challenges and opportunities with each. Produces reporting and results and can report on status to management and C-suite.
- Discerns trends among customers, the sales organization, and products to identify areas of improvement.

Job Requirements

Qualifications:
- Possesses a passion for technology; must be comfortable navigating software and hardware in a Windows environment. Must be able to learn and understand technical concepts to support product functions. Has exceptional customer service skills and enjoys working with and helping people through avenues of communication.
- Experience with Salesforce CRM and Microsoft Office365.
- College degree preferred or equivalent work experience.
- 3+ years of customer service, customer sales, customer success/relationship management, and/or sales operation and/or technical support background required.
- Knowledge of medical payments/medical offices/payment processing systems is a plus.
- Deeply process-oriented and systematic; excels at follow-up and follow-through.
- Persuasive and driven, preferably with a background in corporate sales, phone support, or a sales support environment.
- Thrives in a high-paced and high-pressure work environment.

Meet Your Recruiter

Nicholas Russo
Full Desk Recruitment Executive

Nick has been working in the staffing/recruiting industry since 2015 and started with RJ-Staffing in 2021. Born, raised, and still residing in Westchester, Nick has an extensive personal and professional network in the NYC-Metro area, which has been an asset to the firm. When he’s not expertly consulting businesses in the NYC-Metro area on best hiring practices, diligently working to land his candidates more rewarding career opportunities, or helping achieve consensus on the daily RJ-Staffing lunch order, you can find him on the golf course, on the dance floor, or spending quality time with his family.

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