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CUSTOMER SERVICE REPRESENTATIVE

BERGEN COUNTY, NJ

Posted: 10/08/2026 Industry: CUSTOMER SERVICE Job Number: 14055 Pay Rate: $45K ANNUAL SALARY

Job Description

Rapidly growing Insurance Agency, leading national direct seller and writer of surety bonds, fidelity bonds, and insurance products for a wide range of professionals and industries, is in search of Customer Service Representatives to ensure excellent customer satisfaction with promoting and selling insurance products. Hours are Monday - Friday 8:30am 5:30pm with an hour lunch. Company offers bonus, salary increase after 1 year, 401(k), dental insurance, health insurance, health savings account, employee discount, life insurance, PTO, and vision insurance and covers 75% of premiums.

Responsibilities:
Serve as the first point of contact for clients via phone, email, and in-person inquiries.
Assist customers with policy questions, renewals, endorsements, and claims processing.
Educate clients on insurance products and coverage options to ensure they understand their policies.
Handle customer complaints and escalate complex issues to the appropriate department.
Process and maintain policy applications, endorsements, renewals, and cancellations.
Ensure accuracy in data entry and documentation within internal systems.
Assist in preparing reports, tracking policy renewals, and organizing client records.
Support the sales and underwriting teams with document preparation, invoicing, and follow-ups.
Handle general office tasks, including scheduling, correspondence, and file

Job Requirements

Qualifications:
-Bachelor's degree
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-Prior administrative experience in an insurance agency or brokerage is a plus

Meet Your Recruiter

Shane Rizzotti
Partner, Business Development

Shane, born and raised in Rockland County, is half of the second generation running the RJ-Staffing family business day-to-day. He has been stuffing envelopes since he was 6 years old, began temping at 18 years old, and began working internally for the firm in 2010. Since then, Shane has grown from an Account Executive to Vice President, enhanced our service lines from temporary staffing to executive headhunting, increased our geographic area of recruiting capability, and expanded our internal team. When he's not developing our next company initiative, overseeing working relationships with his long-standing clientele, or recruiting the next internal staff member, you can find him on the golf course, spending quality time with his wife and son, or working in the yard at his woodland West Nyack, NY home.  

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