Well-established and growing non-profit aimed at providing disability services seeks a qualified IT Manager to join their team. The IT Manager will lead, collaborate on, and report on information technology projects and operations management efforts as directed by Chief Technology Officer (CTO). Areas of management will include but not be limited to infrastructure development and updating, software and hardware selection and deployment, endpoint, network, Internet, and phone systems management, vendor and service selection and management, and security, regulatory, and compliance auditing, reporting, and response activities. Hours are Monday - Friday 9:00am - 5:00pm. Salary depends on experience. Company offers medical, dental, vision, 403(b), life, disability, and PTO.
Responsibilities:
Manage daily IT operations across residential, program, and administrative locations.
Oversee multi-site network infrastructure, ensuring secure and reliable connectivity.
Administer endpoint environments (desktops, laptops, mobile devices), including deployment, maintenance, and lifecycle management.
Maintain file storage, print services, and data organization aligned with operational and business requirements.
Administer Microsoft 365 and Google Workspace environments, managing device and user features using Intune, Google Admin, and related tools to enforce security and compliance policies.
Support core applications including Outlook, SharePoint, OneDrive, Teams, and others for business needs.
Support connectivity to and presentation layer requirements of company Software-as-a-Service business contracted systems.
Lead Help Desk operations, including ticketing systems, prioritization, and service delivery standards.
Supervise IT support staff and ensure timely resolution of technical issues.
Provide responsive support to program staff, including Direct Support Professionals (DSPs), clinicians, and administrative teams.
Manage network performance across all sites, including remote and residential programs.
Administer VoIP telephone systems to ensure reliable communication across locations.
Utilize network management tools (e.G., Meraki and Auvik) to monitor and maintain quality of service.
Implement and monitor cybersecurity protocols to protect sensitive client and organizational data.
Ensure compliance with HIPAA and other applicable healthcare and Medicaid regulations.
Conduct risk assessments, manage system vulnerabilities, and lead incident response efforts.
Monitor and pursue cybersecurity awareness training compliance of staff in a human services environment.
Lead IT projects, including system upgrades, migrations, and new implementations.
Support technology initiatives tied to electronic health records, billing, human resources, and other business needs.
Align IT strategy with organizational goals, including scalability and service quality improvements.
Ensure proper data governance, backup, and disaster recovery processes.
Support the reporting requirements related to all business needs.
Maintain system documentation and audit readiness.
Stay current on trends in cybersecurity and artificial intelligence, identifying opportunities for responsible adoption.
Recommend and implement technologies that improve efficiency, compliance, and staff experience.
Continuously assess and improve IT processes and service delivery.
Collaborate with and report to CTO and Executive Team on strategic and tactical technology goals and objectives to meet the needs of a multi-site, non-profit agency serving people with disabilities.
Represent, communicate, and support the agency s technology needs in communications with service and support partners and vendors as directed by the CTO.
Develop documentation, training and support tools for a diverse workforce with a wide range of experience in information technology.
Communicate and collaborate professionally and effectively with colleagues in all work settings.
