Growing, service-based company that has recently completed an acquisition and is entering its next phase of scale is seeking a Chief Operating Officer (COO) to take full ownership of day-to-day operations, integrate the acquired company, and build the operational foundation required for sustainable, profitable growth. This role reports directly to the Owner, who remains responsible for strategic direction, capital allocation, and acquisitions. The COO will have broad authority to run the business, lead the leadership team, and make decisions necessary to achieve agreed-upon outcomes. This is an execution-heavy, integration-driven leadership position. Hours are Monday - Friday 8:30am - 5:00pm. Salary depends on experience and is competitive and appropriate based on the company stage. Company offer benefits. Performance-based bonus and additional incentives will be developed in tandem with Owners related to KPI s and execution of goals. Authority and scope of decision-making will be expanded based on demonstrated performance.
Responsibilities:
Core Objectives (12 24 Month Horizon)
Successfully integrate the acquired company into a single, aligned operating model
Scale client acquisition and contractor recruiting while protecting margins
Improve sub-contractor and client retention
Build and strengthen the leadership team
Implement clear accountability, metrics, and operating cadence
Reduce owner involvement in day-to-day operations
Operational Leadership
Own company-wide execution across operations, recruiting, sales, and support
Translate strategic priorities into clear operating plans and weekly execution
Establish and maintain standardized processes across departments
Ensure both legacy and acquired businesses operate as one company
Acquisition Integration
Lead post-acquisition integration of people, processes, systems, and culture
Assess existing leadership and make necessary upgrades quickly and decisively
Align compensation, incentives, and performance expectations across teams
Stabilize teams during change while maintaining performance
Growth & Profitability
Drive profitable growth through disciplined contractor recruiting
Ensure growth initiatives meet margin and retention targets
Partner with department leaders to hit weekly and quarterly growth goals
Own the company s P&L and cost structure
People & Leadership:
Build, coach, and hold accountable a strong leadership team
Create clear roles, responsibilities, and decision rights
Implement performance management and development systems
Address underperformance promptly and professionally
Metrics & Accountability
Establish company-wide scorecards with weekly and quarterly metrics
Run a consistent operating rhythm (weekly, monthly, quarterly reviews)
Use data to drive decisions and course-correct quickly
Create transparency around performance and results
Owner Partnership
Serve as the primary operational partner to the Owner
Operate with increasing autonomy as trust and results are demonstrated
Collaborate closely with the Owner during the initial integration and stabilization period
Gain authority over senior leadership decisions as performance milestones are met
Provide clear, honest updates on performance, risks, and leadership effectiveness
Escalate strategic decisions appropriately while owning execution
Success Metrics (This role will be evaluated on measurable outcomes, including but not limited to:)
Revenue and net profit growth
Contractor retention rates
Client retention and satisfaction
Successful integration milestones
Leadership team effectiveness and stability
Reduction in owner involvement in daily operations
