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OPERATIONS SUPERVISOR

ROCKLAND COUNTY, NY

Posted: 08/28/2026 Industry: OPERATIONS Job Number: 14915 Pay Rate: $75K ANNUALLY

Job Description

The Operations Supervisor oversees day-to-day circulation/subscription fulfillment operations to ensure subscription orders, electronic bank deposits, cash processing, and related operational activities are completed accurately, efficiently, and on schedule. This role combines staff leadership, customer service supervision, financial processing support, and continuous process improvement. 32-hour workweek (on-site). Company offers 75% company-paid health, dental, and vision insurance, life insurance, 401(k) with match, and PTO.

Responsibilities:
- Manage customer service and data entry staff including remote employees.
- Develop staffing plans based on workload, client needs, and seasonal demand.
- Monitor productivity, data entry accuracy, workflow completion, and operational deadlines to ensure all work is completed prior to required service times.
- Oversee the customer service team and support timely, professional resolution of client and customer inquiries.
- Assistance with fixing errors.
- Train, coach, and develop employees to strengthen performance, accountability, and team effectiveness.
- Monitor and process daily inbound cash and support cash management procedures.
- Manage and monitor phone system operations to ensure service levels are met.
- Support accurate employee time and payroll reporting.

Job Requirements

Qualifications:
- Bachelor s degree
- Prior experience managing teams in a fast-paced operations and customer service environment.
- Strong leadership, communication, organization, and problem-solving skills.
- Proficiency with Microsoft Excel, operational reporting, and data review.
- Ability to manage competing priorities, meet deadlines, and support continuous improvement initiatives.

Meet Your Recruiter

Shane Rizzotti
Partner, Business Development

Shane, born and raised in Rockland County, is half of the second generation running the RJ-Staffing family business day-to-day. He has been stuffing envelopes since he was 6 years old, began temping at 18 years old, and began working internally for the firm in 2010. Since then, Shane has grown from an Account Executive to Vice President, enhanced our service lines from temporary staffing to executive headhunting, increased our geographic area of recruiting capability, and expanded our internal team. When he's not developing our next company initiative, overseeing working relationships with his long-standing clientele, or recruiting the next internal staff member, you can find him on the golf course, spending quality time with his wife and son, or working in the yard at his woodland West Nyack, NY home.  

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