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SERVICE LEAD

ROCKLAND COUNTY, NY

Posted: 08/28/2026 Industry: CUSTOMER SERVICE Job Number: 14920 Pay Rate: $75K - $90K ANNUAL SALARY

Job Description

Large and well-established commercial kitchen supplier is seeking a Service Lead. This position is responsible for leading the service department, improving customer experience, managing vendors and technicians, and building efficient systems and processes. This person will ensure service cases are handled quickly and professionally. Hours are Monday - Thursday 9:00am - 5:00pm and Friday 9:00am - 1:00pm. Salary depends on experience. Company offers health (employee-paid and then company pays a contribution with more tenure), dental, 401(k) with 3-5% match, and PTO.

Responsibilities:
Improve tracking for parts, vendors, technicians, and warranties.
Improve communication with customers and ensure consistency.
Help automate service workflows and customer updates.
Hold vendors accountable to service processes.
Track vendor performance and reimbursement.
Monitor department KPIs and dashboards.
Track response times, open cases, vendor delays, and resolution timelines.
Train and support service coordinators.

Job Requirements

Qualifications:
Strong leader who can manage people and processes. Ability to manage teams and
workloads.
Highly organized and detail-oriented
Customer-focused while still holding vendors and teams accountable
Strong communicator who can handle escalations professionally
Able to hold vendors accountable while de-escalating upset customers

Meet Your Recruiter

Nicholas Russo
Full Desk Recruitment Executive

Nick has been working in the staffing/recruiting industry since 2015 and started with RJ-Staffing in 2021. Born, raised, and still residing in Westchester, Nick has an extensive personal and professional network in the NYC-Metro area, which has been an asset to the firm. When he’s not expertly consulting businesses in the NYC-Metro area on best hiring practices, diligently working to land his candidates more rewarding career opportunities, or helping achieve consensus on the daily RJ-Staffing lunch order, you can find him on the golf course, on the dance floor, or spending quality time with his family.

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